![]() ![]() Escalate created case from nutanix portal Nutanix portal home page > Navigate ” My Dashboard” > click on already open a case you wan to escalate ( new page will open) > click on Escalate button. If you are not satisfied with resolution and facing inconvenient delay go getting resolution then customer can escalate the issue for open case to higher authority in Nuanix Support system through Nutainx support portal. Nutanix portal home page > Navigate ” My Dashboard” > Click on showing “Case Number Escalate a Nutanix Support Case ? Now case is created wait couple of minutes, nutanix engineer will contact you soon via email or call. Feature requests for the product which would improve the experience or functionality for the customer.Īfter filled up all required fields you can proceed to press submit button Response Priority: Within next two business days Questions about documentation, processes, or procedures. Response Priority: Within 8 Hour (Production), Within 4 Min (Mission Critical) System is having an occasional issue that has been identified as needing to be resolved, but the issue has not greatly affected productivity. Response Priority: Within 4 Hour (Production), Within 2 Min (Mission Critical) System is available but experiencing issues which have a direct impact on productivity. Response Priority: Within 1 Hour (Production), Within 30 Min (Mission Critical) ![]() System is not available and productivity has been halted. Select the appropriate priority based on the following descriptions. There are four priority levels based on the severity of the problem plus a request for enhancement option. Priority: Select the priority for this issue from the pull-down list. Nutanix support has case priority level to priorities the case as per criticality. Important field Nutanix Support Case priority levels Nutanix create a case form on Nutanix Portal Step 1: Nutanix portal home page > Navigate ” My Dashboard” > click on “+ Create a New Case” Create new case from nutanix portalĬreate a new case form will pop up on next page, need to fill all fields Open nutanix portal from nutanix prism and prism central Superb, Now you have reach to nutanix portal. Just log in to Prism / Prism central > click on “question_mark ?” icon > click on “Support Portal” it will redirect you to Nutanix online portal You can directly reach to nutanix portal to enter URL in your web browser if you have difficulty to remember the web address, don’t hesitate to ask me, i have another way to reach it through Prism or prism central Log in to Prism, Go to Menu > Hardware > Diagram Nutanix Block serial number from prism Nutanix 12 Digits Block serial number i.e 16|17SMxxxxxxxĬheck Nutainx Block serial number from Prism You can open /log a case to nutanix support directly from Nutanix portal website as showing below : To open / log a case with Nutanix support has two methods to open a case with Nutanix World Wide Support : Lets starts from Nutanix hardware NX model series manufactured by supermicro computers inc. Direct award-winning customer experience support just on single call.Minimize the cooling devices in Data centre. ![]() Minimum boot time, takes up to 5 minutes to get ready for production.Easy to mount and need 1 & 2 rack unit space.4 nodes with single block best selling model.If you have Nutanix NX series servers great decision you have taken again after chose Nutanix □ Nutanix NX Series hardware Server Benefits Open a Case For Nutanix Hardware NX Series I will share detailed information to open a support case with Nutanix OEM partners. Every hardware vendor OEM has its own procedure to open a case for their customers to work with them to resolve the issue. Lets Explore to open / log a case with Nutanix Support, Nutanix OEM partners i.e Lenovo, Dell, IBM, Fujistu with Nutanix Support toll free number for Asian countries like India. ![]()
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